Caller FAQ - Frequently Asked Questions

Question 1

How does browser-based calling work?

Accepted Answer

Our service uses WebRTC (Web Real-Time Communication) technology to enable high-quality voice calls directly from your web browser. When you make a call, your voice is converted into digital data, encrypted, and transmitted over the internet to our servers, which then connect to the traditional phone network to reach any phone number worldwide. No downloads, plugins, or installations are required.

Question 2

What devices and browsers are supported?

Accepted Answer

Caller works on any device with a modern web browser and internet connection. We support Chrome, Firefox, Safari, and Microsoft Edge on desktop computers, laptops, tablets, and smartphones. For the best experience, we recommend using the latest version of Chrome or Firefox on a desktop or laptop with a stable internet connection.

Question 3

Do I need to install any software or apps?

Accepted Answer

No. Caller works entirely in your web browser. Simply visit our website, sign in to your account, and you can start making calls immediately. This makes it perfect for quick calls when you're traveling, using a shared computer, or don't want to install additional software.

Question 4

What affects call quality?

Accepted Answer

Call quality depends primarily on your internet connection. We recommend a stable broadband, WiFi, or 4G/5G connection with at least 1 Mbps upload speed. Factors that can affect quality include: network congestion, distance from your WiFi router, VPN usage, and running bandwidth-heavy applications during calls. For best results, use a wired connection or sit close to your router.

Question 5

Can I make calls to both landlines and mobile phones?

Accepted Answer

Yes, you can call any phone number worldwide, including landlines, mobile phones, and VoIP numbers. Rates may vary between landlines and mobile phones in some countries. Check our rates page for specific pricing to your destination.

Question 6

Can I call emergency services (911, 999, 112)?

Accepted Answer

No. Our service does not support calls to emergency services. For emergencies, always use your regular phone or mobile device. Caller is designed for regular international and domestic calls only.

Question 7

How many countries can I call?

Accepted Answer

You can call over 235 countries and territories worldwide. This includes all major destinations like the United States, United Kingdom, Canada, Australia, India, China, Mexico, Philippines, and all European, Asian, African, and South American countries. Check our full rates page for the complete list of supported destinations.

Question 8

What are the calling rates?

Accepted Answer

Our rates range from $0.00/minute to $0.05/minute depending on the destination country. Popular destinations like the US, UK, and Canada start as low as $0.01-0.02/minute. Rates are charged per minute with no connection fees, minimum call durations, or hidden charges.

Question 9

Where can I find rates for a specific country?

Accepted Answer

Visit our Rates page to see the complete list of all supported countries with their current per-minute rates. You can search for any country and see both landline and mobile rates where applicable. You can also use our Call Cost Calculator tool to estimate the cost of your calls.

Question 10

Are rates different for landlines vs mobile phones?

Accepted Answer

In some countries, rates differ between landlines and mobile phones. Generally, mobile phone rates may be slightly higher than landline rates. Our rates page shows the applicable rate for each destination, and any rate differences are clearly displayed.

Question 11

How often do rates change?

Accepted Answer

We regularly update our rates to ensure they remain competitive. Rate changes are typically minimal and reflect changes in carrier costs. You'll always see the current rate before placing a call, and any significant rate changes will be communicated to users in advance.

Question 12

How does pricing work?

Accepted Answer

Caller uses a simple pay-as-you-go model. You purchase credits in advance and only pay for the minutes you use. There are no monthly fees, subscriptions, contracts, or hidden charges. Your credits never expire, so you can use them whenever you need to make calls.

Question 13

What credit packages are available?

Accepted Answer

We offer four credit packages: $10, $20 (most popular), $50 (+$2.50 volume bonus = $52.50), and $100 (+$10 volume bonus = $110). Larger packages offer better value with bonus credits. New users also receive a 15% first-purchase bonus within 24 hours of signing up.

Question 14

Do credits expire?

Accepted Answer

No, your credits never expire. Once you purchase credits, they remain in your account indefinitely until you use them. This means you can add credits and use them at your own pace without worrying about losing unused balance.

Question 15

Is there a monthly subscription fee?

Accepted Answer

No. Caller has no monthly fees, subscription requirements, or recurring charges. You only pay for the credit packages you choose to purchase, and you're never automatically charged. This makes it perfect for occasional callers who don't want to commit to a monthly plan.

Question 16

How is call billing calculated?

Accepted Answer

Calls are billed per minute based on the destination country's rate. Billing starts when the call is connected (when the recipient answers). If a call doesn't connect, you won't be charged. Partial minutes are rounded up to the nearest minute for billing purposes.

Question 17

How do I add credits to my account?

Accepted Answer

Adding credits is simple: 1) Sign in to your account, 2) Click the 'Add Credits' button in the header or dialer, 3) Select your desired credit package, 4) Complete the secure payment using your credit or debit card. Credits are added to your account instantly after payment is confirmed.

Question 18

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely through Stripe, a leading payment processor trusted by millions of businesses worldwide. We never store your full card details on our servers.

Question 19

How quickly are credits added after payment?

Accepted Answer

Credits are added to your account instantly after payment is successfully processed. You can start making calls immediately. If you don't see your credits within a few minutes, try refreshing the page or signing out and back in.

Question 20

What is auto top-up and how does it work?

Accepted Answer

Auto top-up automatically recharges your account when your balance falls below a threshold you set (e.g., $1). You choose the recharge amount, and we'll automatically charge your saved payment method to add credits. This ensures you never run out of credits during important calls. You can enable, disable, or configure auto top-up in your Settings page.

Question 21

Where can I view my purchase and call history?

Accepted Answer

All your purchase history and call records are available in your Dashboard. You can see a complete list of credit purchases with dates and amounts, as well as your call history showing numbers called, duration, cost, and date. This makes it easy to track your usage and spending.

Question 22

Can I get a refund on unused credits?

Accepted Answer

Since credits never expire, refunds are generally not provided for unused credits. However, if you experience a technical issue that prevents you from using the service, please contact our support team and we'll work to resolve it. For billing errors or unauthorized charges, contact us immediately.

Question 23

What volume bonuses are available?

Accepted Answer

We offer volume bonus credits on larger purchases: 5% bonus on $50+ purchases ($2.50 bonus on $50), and 10% bonus on $100+ purchases ($10 bonus on $100). These bonuses are applied automatically and give you more calling credit for your money. New users also receive a 15% first-purchase bonus within 24 hours of signing up.

Question 24

How do bonus credits work?

Accepted Answer

When you purchase a qualifying credit package ($50 or more), the bonus credits are added automatically to your balance along with your purchased credits. For example, if you buy the $100 package, you'll see $110 in total credits added to your account ($100 purchase + $10 volume bonus). Bonus credits work exactly like regular credits.

Question 25

Do bonuses apply to every purchase?

Accepted Answer

Volume bonuses apply to every purchase of $50 or more. Every time you purchase $50+ in credits, you'll receive the applicable bonus percentage (5% on $50+, 10% on $100+). There's no limit to how many times you can earn bonuses.

Question 26

Can I combine multiple promotions?

Accepted Answer

Generally, only one promotion applies per transaction. If you're a new user within 24 hours of signup, you'll receive the 15% first-purchase bonus (which is better than the volume tiers). For returning users, the volume bonus applies automatically on $50+ purchases.

Question 27

What is the Teams feature?

Accepted Answer

Teams lets you create a shared calling balance that multiple people can use. Perfect for families, small businesses, or remote teams who want to manage one pool of calling credits instead of separate accounts. Invite members by email, and everyone can make calls using the shared team balance.

Question 28

Is Teams a paid feature?

Accepted Answer

No, Teams is completely free! There are no per-seat fees, subscriptions, or hidden charges. You only pay for the calling credits your team uses, just like individual accounts. Create a team and invite unlimited members at no extra cost.

Question 29

How do I create a team?

Accepted Answer

Sign in to your account and navigate to the Team page from the header menu. Click 'Create Team,' give it a name, and you're ready to invite members. The whole process takes less than a minute.

Question 30

How do I invite people to my team?

Accepted Answer

Team admins and owners can invite members by email. Go to your Team page and click 'Invite Member.' Enter their email address and select a role (admin or member). They'll receive an email with a link to accept the invitation. They'll need to create an account using the same email address if they don't have one.

Question 31

What roles are available in a team?

Accepted Answer

There are three roles: Owner (the person who created the team - has full control including the ability to delete the team), Admin (can manage members, add credits, view all transactions, and configure auto top-up), and Member (can make calls using the team balance and view their own call history).

Question 32

Who can add credits to the team balance?

Accepted Answer

Both Owners and Admins can add credits to the team balance through the Team Billing page. Members can only use the balance for making calls. This ensures proper oversight of team spending while allowing flexible access for calling.

Question 33

Can team members see each other's calls?

Accepted Answer

Currently, team members can only see their own calls in their personal dashboard. Owners and Admins can view all team transactions on the Team page, which shows credit purchases, usage, and spending patterns across the entire team.

Question 34

What is Team Auto Top-up?

Accepted Answer

Team Auto Top-up automatically recharges your team balance when it falls below a threshold you set. Configure the threshold and recharge amount in your Team Billing settings to ensure your team never runs out of credits during important calls. Only owners and admins can configure this feature.

Question 35

Can I be in multiple teams?

Accepted Answer

No, each account can only be a member of one team at a time. This prevents confusion about which balance is being used for calls. If you need to join a different team, you'll need to leave your current team first.

Question 36

How do I leave or delete a team?

Accepted Answer

Members and admins can leave a team from the Team page by clicking 'Leave Team.' Only the team owner can delete the team entirely. Note that deleting a team with remaining balance is allowed, but those credits cannot be recovered or transferred.

Question 37

How long are my call records kept?

Accepted Answer

Call records (including numbers called, duration, and cost) are retained for 12 months from the date of the call. After 12 months, call records are automatically deleted from our systems. You can access your call history anytime through your Dashboard during this retention period.

Question 38

Are my calls encrypted?

Accepted Answer

Yes. All calls made through Caller use end-to-end encryption. Your voice data is encrypted before it leaves your browser, transmitted securely over HTTPS/TLS, and only decrypted at the destination. This ensures your conversations remain private and protected from eavesdropping.

Question 39

How is my payment information protected?

Accepted Answer

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor (the highest level of security certification). We never store your full credit card number on our servers. Stripe tokenizes your card information, so your payment details are always secure.

Question 40

Does Caller use advertising or tracking cookies?

Accepted Answer

No, we do not use advertising cookies or sell your data to third parties. We use only essential cookies required for the service to function (like keeping you signed in) and basic analytics to improve our service. We respect your privacy and keep data collection to a minimum.

Question 41

What are my data rights?

Accepted Answer

You have the right to access, export, and request deletion of your personal data. You can view your call history and account information anytime through your Dashboard. To request data export or deletion, contact our support team at hello@usecaller.com. We comply with applicable privacy regulations including GDPR.

Question 42

Where can I read the full privacy policy and terms?

Accepted Answer

Our complete Privacy Policy and Terms of Service are available on our website. The Privacy Policy details how we collect, use, and protect your information. The Terms of Service outline the rules for using our service. Links to both documents are available in the footer of every page.

Frequently Asked Questions

How It Works

Supported Countries & Rates

Pricing & Credit Packages

Top-Up Process

Promotions & Bonuses

Teams & Shared Billing

Data Retention & Security

At a Glance

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