Last updated: 1/9/2026

Introduction

This Privacy Policy describes how Caller ("we", "us", or "our") collects, uses, and shares your personal information when you use our voice calling service.

Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials.

Call Data

We collect information about your calls, including phone numbers dialed, call duration, timestamps, and call status.

Payment Information

Payment processing is handled by Stripe. We store transaction records and credit balances but do not store your payment card details.

Usage Data

We collect information about how you interact with our service, including IP address, browser type, and device information.

How We Use Your Information

To provide and maintain our calling service
To process your transactions and manage your credits
To send you service-related notifications
To improve and optimize our service
To detect and prevent fraud or abuse
To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party services that help us operate (e.g., Twilio for calls, Stripe for payments)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Object to processing of your data
Export your data

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call records are retained for 12 months.

Cookies

We use essential cookies to maintain your session and provide core functionality. We do not use tracking or advertising cookies.

Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@usecaller.com